Jobs at Helphire Fleet Services

If you are looking for an interesting new career as part of a nationwide team that delivers the highest levels of customer service? Then the Helphire Fleet Services team is for you. We manage, deliver and collect our range of over 7,000 vehicles including domestic and prestige models from our branches across the UK.

Date

Job Title

Location

Salary

Close Date

07/07/2016

Customer Service Agent

29/07/2016

Job Details
Apply

07/07/2016

Service Delivery Driver

29/07/2016

Job Details
Apply

07/07/2016

Service Delivery Agent

29/07/2016

Job Details
Apply
Date
Job Title
Location
Salary
Close Date
07/07/2016

Customer Service Agent

29/07/2016
07/07/2016

Service Delivery Driver

29/07/2016
07/07/2016

Service Delivery Agent

29/07/2016

Customer Service Agent

Date Posted
07/07/2016

Location

Salary

Close Date
29/07/2016

Service Delivery Driver

Date Posted
07/07/2016

Location

Salary

Close Date
29/07/2016

Service Delivery Agent

Date Posted
07/07/2016

Location

Salary

Close Date
29/07/2016

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Preparing for the interview

Some quick and easy tips to help you prepare

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Face-to-Face Interview

  • Do some preparation, look again at your CV, visit our website and check the job role again so you can recall important details. Making a note of any questions you would like to ask is often a good idea.

  • Keep in mind first impressions do count, so make sure you turn up on time and dress appropriately for an interview in a business environment.

  • Remember, no one is trying to catch you out - we want to see you be successful, so try to relax as much as possible and be yourself.

  • Use the opportunity to clarify anything you are unclear or uncertain about.

Driving Assessment

  • For driving roles you will be asked to complete a driving assessment which will last approximately 40 minutes and consist of a short theory test and assessment of your driving skills.

  • Refreshing your knowledge of the highway code and driving test theory can help with theory part of the assessment.

  • You will be asked to drive one of our Fleet vehicles for the assessment on roads near the branch directed by the assessor - this will normally be the Branch Manager.

  • As much as possible try to relax during the driving assessment, the aim is to gauge your driving skills and style.

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Inside Helphire Fleet Services


Key Roles Overview

Customer Service Agent

Based in a dynamic branch, you will be responsible for liaising with members of the public and colleagues from internal departments, co-ordinating the delivery and collection of vehicles.

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As a key customer contact you will maintain accurate records and reports in line with company standards.

Experience in a customer-facing, administrative role is essential along with the ability to deal with a wide variety of tasks and enquiries. Whilst experience in the car hire, motor trade or bodyshop/repair sector would be beneficial, your personality, and being able to demonstrate a reliable, dependable and stable work history along with the enthusiasm are key to this role.

A full UK/EU driving licence is essential, along with a good level of literacy/numeracy and knowledge of day to day office IT such as: email, MS Word & MS Excel. From there, we can provide you with the support you need to learn our systems and how we work.

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Service Delivery Driver

Our Service Delivery Drivers enjoy a varied and interesting role based in busy branch offices, spending most time delivering and collecting vehicles from customers within a 2 hour radius.

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You are the face of the business delivering a great experience to everyone you deal with - demonstrating the vehicle to answering questions. You will also help maintain the vehicles, valeting, cleaning and checking roadworthiness. If you have administration experience, you may also help answering branch phone calls, or completing customer records during peak times.

Experience in a customer-facing driving role or an environment where excellent customer service is important. knowledge of the local road network is ideal and experience in a similar role or as an IAM or ex-emergency services driver is advantageous.

Whatever your background, we provide training to develop your skills and get the most out of your role in our busy, enjoyable environment.

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Branch Manager

As a Helphire Fleet Branch Manager you are usually responsible for the overall management and smooth day-to-day running of two branches in proximity to each other.

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Managing the resources of your team, you will allocate work to achieve timely delivery and collection of vehicles, and ensure that fleet utilisation is maximised and great customer service delivered at all times.

You should be comfortable chairing and running regular team and 1-2-1 meetings with your branch and be able to Management Information to provide accurate reporting. Experience of performance management techniques and their implementation is an advantage.

The role is interesting, challenging and rewarding, managing a team and fleet of vehicles to help customers who need to remain mobile. We offer support and guidance to help you succeed and an enjoyable working environment and of course a competitive salary.

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What our people think about working here


9/10 of our customers would use our service again

April 2015 customer satisfaction survey. 12 month rolling average based on 8,400 responses.

Employee Benefits

Enjoy a range of benefits

Everyone can access our range of employee benefits, including an array of work and lifestyle benefits reflecting the importance of a good work/life balance.

Annual Leave
Employee Discount
RAC Discount
Eye Care Vouchers
Cycle to Work Scheme
Family and Friends
Fiat Affinity Programme
EE Employee Benefit
Save as You Earn Scheme
Recommend a Friend
Employee Helpline
Childcare Vouchers

* Full details of all benefits on request

How the application process works.

In 3 simple steps

Step 1
Step 2
Step 3
Apply

Like to join us?

To find out more about current opportunities in Fleet Services team click below. You can also download the Recruitment eBrochure.

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Get in Touch

If you have any questions or would like to know more about the roles available at a branch near you please get in touch.

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